SOCAKIT FAQs

Frequently Asked Questions

Your team. Your design. Your SOCAKIT uniform.

Find answers about custom jerseys, sizing, delivery and order support. Need a hand? Email socakit@188.com.


Orders & Customization

How do I order a custom uniform?

Choose a product and select the available size, color and customization options. Check your names, numbers and design details before adding it to your cart and completing checkout. If you have your own design idea, contact our team to discuss it.

What can I personalize?

SOCAKIT offers custom sports uniforms with names, numbers, team logos and original patterns. Available options depend on the product. Send us your ideas if you need help planning your design.

Can you help with the design?

Yes. Our design team can help turn your ideas into a uniform proposal, and our website offers design assistance free of charge. Contact us with your design brief and any artwork you would like to use.

What is the minimum order quantity?

Our current FAQ states that custom orders can start from one piece. We also support team and bulk orders. Contact us about your selected style and quantity before placing a large order.

Do you offer bulk-order discounts?

Yes. Our current FAQ describes quantity-based discounts for team orders. Send us your preferred design, quantity and size breakdown so we can confirm pricing for your order.

Can I change my design after ordering?

Contact us as soon as possible with your order number and the changes you need. Our current FAQ allows changes to details such as names, numbers and colors before production begins. Once production has started, design changes cannot be accepted.


Sizing & Fit

How do I choose the right size?

Use the size chart on the product page and compare chest and length measurements with a garment that fits you well. Do not rely only on your usual clothing size, as the fit can vary by design.

Do you offer sizes for children and adults?

Our website describes a size range from kids' sizes to plus sizes. Check the available sizes and measurements on the specific product page before ordering.

What fabric and printing do you use?

Our About Us page describes lightweight, breathable, quick-dry fabrics and sublimation printing. Check the product description for the materials and customization method used for your chosen uniform.


Production & Shipping

How long does a custom order take?

Receiving time includes both production and shipping. The table in our Shipping Policy lists these estimates in business days:

  • Standard Order: 5–7 days for production plus 8–10 days for shipping, approximately 13–17 business days in total.
  • Fast Order: 5–7 days for production plus 3–5 days for shipping, approximately 8–12 business days in total.

These are estimates, not guaranteed arrival dates. The same policy notes that customized orders may take up to 5–9 business days to process before shipment. Please contact us before ordering if you have a firm deadline.

How much does shipping cost?

Our Shipping Policy lists Standard Order shipping at US$5.99 and Fast Order shipping at US$29. International shipping costs vary by destination. Review the shipping options and final charge shown at checkout for your address.

Can I request an urgent order?

Please contact us before placing an order needed for a specific date. Share your quantity, delivery destination and required arrival date so we can discuss production and delivery options. Weather, holidays and carrier disruptions can affect delivery.

Do you ship internationally?

Yes. Our Shipping Policy states that we fulfill international orders. Shipping costs vary by destination. See the Shipping Policy and check the options available for your delivery address.

How can I track my shipment?

Our Shipping Policy states that a shipping confirmation email is sent when your order is ready to ship. Allow 24–48 hours for tracking information to update. Use the tracking details in your email to check the carrier's website, or email us with your order number if you need help.


Order Support

Where can I find the return and cancellation rules?

Please read our Refund Policy for the terms that apply to made-to-order products, cancellations, manufacturing errors and refunds. Contact us promptly with your order number before making a cancellation or return request.

What should I do if an item arrives damaged, incorrect or with a printing problem?

Contact us promptly with your order number, a description of the issue and clear photos or video. Please refer to our Refund Policy for the reporting requirements and available resolutions.

How do I contact SOCAKIT?

Email dickesglomb@gmail.com. For an existing order, include your order number and a clear description of what you need. For a team order, include your design idea, quantity, sizes and required delivery date.


Payments

Which payment methods can I use?

Our Payment Method page describes credit and debit card payments and cash on delivery. Check the methods and any fees displayed at checkout for your order.

Where can I read about privacy?

Read our Privacy Policy for information about how personal information is handled.


Still have a question?

We are here to help with your next custom uniform. Contact SOCAKIT and tell us what you have in mind.